CSI Managed IT Services

Whether a small to mid-sized firm looking for future 500 style IT or a large company in need of more comprehensive monitoring and analysis of systems, CSI’s Managed IT Services brings a flexible and scalable solution to companies of virtually any size.  The CSI solution allows companies to focus on their core objectives by relieving the stress and burden of everyday IT functions.  Managed IT Services will also result in a cut in overhead and capital liabilities while significantly increasing profitability. By taking a proactive approach to IT, CSI will monitor a company’s technology 24/7/365.  In most cases, issues that arise are solved prior to a client even realizing there was a problem.  In the event of help desk support, our team of technicians are available to assist users with their particular issue, typically in one phone call.  In the event our technicians can’t handle a problem remotely, CSI provides first class on site support.


Advantages of CSI’s Managed IT Services:

  • Secure off-site backup and recovery services        
  • Proactive management of IT infrastructure
  • 24/7 monitoring by group of experts
  • Remote Management reduces mean time to repair
  • Comprehensive management related to Desktops, Servers, Networks and Email protection
  • Reporting portal – access to wealth of information related to inventory, availability and performance
  • Enterprise Class IT management platform using industry best practices
  • Reduce costly capital expenditures
  • Match IT costs to revenue streams
  • Provide more budget for operating expenses
  • Boost Productivity with existing staff
  • Predictable monthly billing
  • SLA based


There’s only one way to achieve near perfect uptime: through round-the-clock monitoring by the Network Operations Center (NOC).  The NOC consists of 4 separate client support teams: 

  • The 24/7 Preventative Maintenance Team – monitoring and maintaining preventative maintenance activities such as Anti-Virus, Anti-Spyware and Security Patch Management. 
  • The 24/7 Monitoring Team – Monitoring server alerts and event logs which are analyzed and cross referenced.
  • The 24/7 Remote Support Team – Remedies server alerts and event log issues via remote control.
  • The 24/7 Service Request Team – Handling service items like server drive defrags, SQL maintenance, and performing check disk. 

In addition to the NOC teams, CSI’s US based Help Desk Team is comprised of Level 1 & Level 2 engineers who specialize in troubleshooting desktop and server applications and operating systems.  Support from the Help Desk Team is available via email or a toll-free phone number Monday through Friday, 8:00 am to 10:00 pm Eastern Time.  

CSI Backup & Recovery:

Making sure the computers and servers are running optimally around the clock is only one part of managing IT.  Backing up critical files and information on a regular basis is one of the most important things a company must do.  Included at no additional cost to managed services clients, CSI provides a real-time backup and disaster recovery solution for the desktops, laptops and servers.

What does this mean for our clients?

  • 128-bit SSL encryption during transport – Military-grade encryption during storage
  • Automatic (Real-time) backup of laptops, desktops and servers
  • Continuous data protection – Automatically detects new and changed files
  • Version (Snapshot) support – Restore file versions up to 30 days in the past 
  • Backup data on almost any system 
  • Intuitive, east-to-use interface for management and access 
  • World class data enters – Highest level of security with redundant power & networks

With CSI as provider of Managed IT Services, a company not only has the daily support of all their IT needs, they have peace of mind that critical and sensitive information will not be lost in case of disaster or emergency.

Learn more about our Managed Services by reading our case study: