Whether a small to mid-sized firm looking for future 500 style IT or a large company in need of more comprehensive monitoring and analysis of systems, CSI’s Managed IT Services brings a flexible and scalable solution to companies of virtually any size. The CSI solution allows companies to focus on their core objectives by relieving the stress and burden of everyday IT functions. Managed IT Services will also result in a cut in overhead and capital liabilities while significantly increasing profitability. By taking a proactive approach to IT, CSI will monitor a company’s technology 24/7/365. In most cases, issues that arise are solved prior to a client even realizing there was a problem. In the event of help desk support, our team of technicians are available to assist users with their particular issue, typically in one phone call. In the event our technicians can’t handle a problem remotely, CSI provides first class on site support.
There’s only one way to achieve near perfect uptime: through round-the-clock monitoring by the Network Operations Center (NOC). The NOC consists of 4 separate client support teams:
In addition to the NOC teams, CSI’s US based Help Desk Team is comprised of Level 1 & Level 2 engineers who specialize in troubleshooting desktop and server applications and operating systems. Support from the Help Desk Team is available via email or a toll-free phone number Monday through Friday, 8:00 am to 10:00 pm Eastern Time.
Making sure the computers and servers are running optimally around the clock is only one part of managing IT. Backing up critical files and information on a regular basis is one of the most important things a company must do. Included at no additional cost to managed services clients, CSI provides a real-time backup and disaster recovery solution for the desktops, laptops and servers.
With CSI as provider of Managed IT Services, a company not only has the daily support of all their IT needs, they have peace of mind that critical and sensitive information will not be lost in case of disaster or emergency.
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